Start with the guest’s actual needs
A useful request includes dates, room count, adults, children’s ages, budget and essential facilities. Review those requirements before quoting. Do not offer a room arrangement that cannot accommodate the group or leave important extra charges unexplained.
Make an offer worth choosing
Your personal total must be below your comparable public booking price for the same room, dates, guests and conditions. Include taxes and mandatory fees, identify meals and optional extras, and state cancellation, payment timing and offer validity. The guest should be able to compare without guessing.
Stay in control
You decide which matching requests to answer and what inventory you can offer. Explain when an offer expires and confirm availability before accepting a reservation request. After confirmation, the guest pays your hotel directly under the agreed conditions.
Participation and commercial terms
Ask the team about joining through SriLankaPartner. Any subscription, trial, reservation threshold or other charge must be confirmed in the commercial agreement before activation. This page does not promise commission free hotel participation or a particular volume of guest requests.
Enquire about joining
Contact the team with your property details and business role. The website’s guest request and reservation interactions are previews, not a live source of hotel leads. Use SriLankaPartner for the partner process once the team confirms access and participation.
Keep these points in mind
- Quote only suitable available rooms
- Beat the equivalent public total
- Disclose every mandatory fee
- Confirm reservations and keep guests informed
Questions & answers
Do I have to answer every request?
No. Choose requests that fit your hotel, capacity and availability.
Can I charge more for optional services?
Yes, if they are genuinely optional and clearly identified. Mandatory charges must be included in the total offered price.