For guests
For a service enquiry, include your proposed dates, number of adults and children, room count and your question. If it concerns an offer, include the hotel name, total price, inclusions and reference number if one exists. Avoid sending payment card numbers, passport scans or passwords by email.
For hotels
Include the hotel name, Kandy area, website if available, your role and a business contact address. Explain the room types and guests you can accommodate. The team can discuss participation and direct you to the appropriate SriLankaPartner process.
For a price comparison query
Send the equivalent public rate and the personal offer, with the room category, dates, guests, meals, taxes, cancellation terms, currency and time checked. This makes a meaningful comparison possible. A different room or refundable condition can explain a different total.
Email the team
Use partner@srilankax.com for KandyHotel enquiries. Your email opens in your own mail application; it is not submitted through this website. We do not publish a guaranteed response time. For an urgent issue during a confirmed stay, contact the hotel using your confirmation details.
Keep these points in mind
- State whether you are a guest or hotel
- Include dates or the offer details
- Use a reply address you can access
- Do not send sensitive payment information
Questions & answers
Can I book a room by using the preview form?
No. The current form builds a local preview and does not submit it. Email the team if you need to enquire about the service.
Where do I report a hotel service issue?
Contact the hotel directly for an issue with a confirmed stay. You can also contact our team about how the KandyHotel service or offer information was presented.